Privacy Notice

1. Who we are

Lumeni Media ("we", "us", "our") is the data controller responsible for your personal data when you book or interact with our services.

2. Data we collect

• Contact details: name, email, phone number.
• Booking details: session type, date, location, special requests.
• Communications: messages you send us via forms or email.
• Photographic content: images we capture as part of the service.
• Technical data: IP address, device/browser info, basic usage telemetry.

3. How we use your data

• To provide and deliver booked services (legal basis: contract performance).
• To respond to inquiries and support requests (legitimate interests).
• To prevent fraud and secure our systems (legitimate interests).
• To improve our services (legitimate interests).
• To send marketing communications, where you have consented (consent).
• To comply with legal obligations (legal obligation).

4. Sharing your data

We share personal data only as needed with:

• Paddle.com, our Merchant of Record, for payment processing, subscription management, tax compliance, and invoicing.
• Service providers (hosting, analytics, email/support tooling) acting under our instructions.
• Professional advisers (legal, accounting) where necessary.
• Authorities, where required by law.

5. Data retention

We keep personal data only for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. After that, data is deleted or anonymised.

6. Your rights

Subject to applicable law, you have the right to access, correct, delete, restrict, or port your personal data, and to object to certain processing. Where processing is based on consent, you may withdraw it at any time. You also have the right to lodge a complaint with your local data protection authority. To exercise any rights, contact us via the booking page.

7. Security

We use appropriate technical and organisational measures — including encryption in transit and access controls — to protect your data. No method of transmission or storage is 100% secure.

8. Cookies

Our site uses essential cookies needed to operate the booking flow, and may use limited analytics cookies to understand site usage. You can manage cookie preferences through your browser settings.

9. International transfers

Your data may be processed by service providers located outside your country. Where required, we rely on appropriate safeguards (such as Standard Contractual Clauses or adequacy decisions) for any cross-border transfers.

10. Contact

For privacy questions or to exercise your rights, contact us through the booking page.