Refund Policy

30-day money-back guarantee

At Lumeni Media, your satisfaction matters. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date.

How to request a refund

Refunds are processed by our payment provider, Paddle. To request a refund:

• Visit paddle.net and look up your order using the email you used at checkout, or
• Contact us via the booking page and we will help arrange the refund.

Cancellations of scheduled sessions

If you need to cancel or reschedule a booked session, please reach out as early as possible. The 50% deposit is refundable within the 30-day window described above; outside of that window, deposits may be applied as credit toward a rescheduled session.

Processing time

Approved refunds are typically returned to your original payment method within 5–10 business days, depending on your bank or card issuer.

Read more in Paddle's Refund Policy and our Terms & Conditions.